Shipping Policy
At Vessera, we prioritize the efficient and reliable delivery of our products to ensure customer satisfaction. Our shipping policy outlines the procedures and expectations regarding the shipment of our apparel and accessories.
All orders are processed within 1-3 business days. This timeframe allows for order verification, quality checks, and packaging. Orders placed on weekends or holidays will be processed on the next business day. It is important to note that processing times may vary during peak seasons or promotional events.
We offer various shipping options to accommodate different needs. Standard shipping typically takes 7-15 business days, while expedited shipping options are available for those requiring faster delivery. The exact delivery time may vary based on the destination and the shipping method selected at checkout.
Shipping costs are calculated at checkout based on the weight of the items and the selected shipping method. Customers can view the estimated shipping costs before finalizing their purchase. We strive to provide competitive shipping rates while ensuring the safe delivery of our products.
Vessera currently ships to various locations, including domestic and international destinations. For international orders, customers may be subject to customs duties and taxes, which are the responsibility of the recipient. It is advisable to check with local customs regulations to understand any additional charges that may apply.
Once an order has been shipped, customers will receive a confirmation email containing tracking information. This allows for real-time updates on the shipment's status. In the event of any shipping delays, we will communicate promptly to keep customers informed.
In the case of lost or damaged packages, customers should contact our customer service team within 14 days of the expected delivery date. We will work diligently to resolve any issues and ensure a satisfactory outcome.
We appreciate your understanding and cooperation regarding our shipping policy. Our commitment to providing quality products and reliable shipping services is paramount to our operations at Vessera.